This incident has been resolved.

We believe the root cause has been addressed, we will continue monitoring the situation. Thank you for your patience.

With additional load coming online we're seeing a spike in latency and a small percentage calls are failing. The team is still getting to the bottom of things.

Latency is still low so we're setting this as only "Degraded Performance" in the meanwhile.

Although the latency seems to have dropped back down to normal levels, we're still working to identify and correct the root cause of the problem. We will keep you updated.

We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Sadly the API is partially unavailable again. Our apologies for this, the team are investigating and trying to identify the root cause.