Xero Developer Platform Status
All Systems Operational

About This Site

This page details the status and service availability of Xero’s developer platform - APIs and related tools. It is not intended for use by Xero customers and accounting partners.

Uptime over the past 90 days. View historical uptime.
Xero APIs ? Operational
Accounting API ? Operational
Files API ? Operational
Payroll API ? Operational
Bankfeeds API ? Operational
Xero HQ API ? Operational
Assets API ? Operational
Xero Practice Manager API Operational
Developer tools & services Operational
90 days ago
99.42 % uptime
Today
Developer Centre ? Operational
Feedback Forum ? Operational
App Centre ? Operational
Webhooks ? Operational
90 days ago
99.42 % uptime
Today
WorkflowMax Operational
WorkflowMax API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Outage: WorkflowMax, Xero Practice Manager and Xero Tax NZ & AU Dec 6, 06:00-12:00 NZDT
As part of the ongoing work to make WorkflowMax and Xero Practice Manager individual products, a planned outage will take place on Saturday 5 December, 1700 UTC for several hours.

This time has been chosen based on usage data which shows it will have the least impact for all our customers and partners around the world.

This outage impacts WorkflowMax and Xero Practice Manager including web app, mobile app and connections with ecosystem partners AU/NZ only: Xero Tax will also be offline over this period

Any Xero applications or ecosystem partners that are connected with WorkflowMax or Xero Practice Manager, including Xero HQ, Workpapers, may experience a delay in any scheduled sync or be unable to access real-time information from each product.

Please take the necessary steps for your connected app to manage this outage. Depending on your integration you may wish to advise your clients that information from these products won’t be available from within your app. Any API requests you make during the scheduled outage will receive a 503 response (API v3.0) or 500 response (API V1.0)

You will need to ensure that your app can handle any errors you receive, and your retry time can handle an outage of several hours duration.

After the outage, you may wish to review your queues and see if anything which went over your retry limit during the outage period needs to be requeued.

On the day, we’ll keep you updated on our progress here on the status page.
Posted on Dec 2, 12:54 NZDT
System Metrics Month Week Day
Accounting API uptime
Fetching
Payroll API uptime
Fetching
Files API uptime
Fetching
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020
General API services impacts
Resolved - This incident has been resolved.
Nov 28, 08:07 NZDT
Update - We have made some optimisations to the Webhooks system. You may notice an increase in throughput as we work through the backlog. Thank you for your continued patience.
Nov 27, 12:39 NZDT
Update - We are still monitoring the delay on Webhooks, but all other services have returned to normal. We'll keep you updated.
Nov 26, 23:30 NZDT
Monitoring - We're starting to see services returning to normal although Webhooks are still delayed and will continue to be for the next few hours. We will continue monitoring the situation.
Nov 26, 19:24 NZDT
Update - While we're seeing small improvements to services, it isn't enough for us to close this incident off. Webhooks are still delayed and will take several hours to return to normal. Thank you for your patience today
Nov 26, 16:44 NZDT
Update - Unfortunately we have no new updates from AWS regarding an exact time that services will return to normal. We will let you know once we see an improvement on our end.
Nov 26, 13:15 NZDT
Update - AWS have issued a new status update stating that they expect a full recovery to take a few hours. Once we see an improvement in our metrics, we'll make another update.
Nov 26, 09:23 NZDT
Update - We're now also seeing problems with users trying to view their API logs on developer.xero.com, we're continuing to monitor the AWS outage
Nov 26, 08:42 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 26, 08:09 NZDT
Identified - Our services are currently being impacted by Multiple AWS service outages (https://status.aws.amazon.com/). We're failing to authorise new API Connections, the OAuth 1 API Gateway is currently unstable due to these AWS problems, Webhooks are currently delayed and the Contact Support forms are also unavailable due to these problems.

We apologise for the inconvenience, we are monitoring the problems with AWS closely and working to get everything back up and running as soon as we can.
Nov 26, 08:07 NZDT
Investigating - We are currently investigating this issue.
Nov 26, 07:44 NZDT
Nov 27, 2020
Nov 26, 2020
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Performance degradation for some organisations
Resolved - This incident has been resolved.
Nov 21, 07:22 NZDT
Monitoring - A resolution has been put in place and we're monitoring the results.
Nov 21, 07:04 NZDT
Investigating - We're aware of some performance degradation for a subset of organisations; we're working on identifying the cause of the issue now.
Nov 21, 06:03 NZDT
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

← Incident History Powered by Statuspage