Mar 13, 15:05 NZDT
This incident has been resolved.
Mar 13, 00:40 NZDT
A good news update - we’ve made the changes needed to address the performance issue that has impacted many customers today. We’ll continue to monitor very closely but do not hesitate to let us know if you’re experiencing any further performance issues. We realise this has been disruptive to many of our customers. Once we are confident we have fully resolved the issue we will provide a situation report on our blog..
Mar 12, 22:43 NZDT
We’re continuing to work on resolving the issue. There is no significant update on progress to give, and unfortunately users are likely to still be experiencing some level of performance impact. Thanks for your patience.
Mar 12, 20:00 NZDT
In the past 24 hours, Xero undertook an upgrade to a key database server to improve performance.
This upgrade resulted in an unforeseen performance degradation of the database. The Xero team is working on this as a matter of priority and we will continue to update as we're closer to resolving this.
Mar 12, 17:22 NZDT
We're continuing to experience performance degradation issues and our team is working on resolving this as matter of priority.
Mar 12, 16:44 NZDT
We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Mar 12, 14:59 NZDT
We're currently working to get affected users back up and running. Thanks for your continued patience.
Mar 12, 14:08 NZDT
We are still seeing degraded performance to the APIs and the team are working on it.
Mar 12, 13:12 NZDT
A fix has been implemented and we are monitoring the results.
Mar 12, 12:53 NZDT
Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.
Mar 12, 12:32 NZDT
The team is investigating current degraded performance across the Xero API.
Mar 12, 12:28 NZDT