Apps may have problems using refresh tokens

Incident Report for Xero Ltd - API

Resolved

This incident has been resolved.

Posted Jun 09, 2022 - 13:46 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2022 - 12:17 NZST

Identified

The issue has been identified and a fix is being implemented

Posted Jun 09, 2022 - 09:39 NZST

Update

We are continuing to investigate this issue.
Re-authorising connections and using the new refresh token in refreshes is still the suggested workaround.
Apologies for the inconvenience caused.

Posted Jun 09, 2022 - 02:51 NZST

Update

Apps may still have trouble using refresh tokens. Affected users can re-authorise apps to workaround this issue. We are still working towards a resolution. We apologise for the disruption.

Posted Jun 08, 2022 - 20:05 NZST

Update

Apps may still encounter issues using refresh tokens. We are continuing to investigate.

Posted Jun 08, 2022 - 18:46 NZST

Update

Some apps may have problems using refresh tokens. We are continuing to investigate.

Posted Jun 08, 2022 - 17:53 NZST

Investigating

We are currently investigating this issue.

Posted Jun 08, 2022 - 17:20 NZST

This incident affected: Xero APIs (Accounting API, Files API, Payroll API, Bankfeeds API, Xero HQ API, Assets API, Xero Practice Manager API).