Issue signing into My Apps

Incident Report for Xero Ltd - API

Resolved

This incident has been resolved.

Posted Dec 04, 2019 - 06:20 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 03, 2019 - 16:51 NZDT

Identified

The issue has been identified and a fix is being implemented. The issue is only occurring for users with 2FA enabled.

Posted Dec 03, 2019 - 15:39 NZDT

Investigating

Observing an intermittent sign in issue for a small subset of users at the moment. Our teams are actively investigating.

Current workaround is to go to https://go.xero.com/logout, then sign back in via https://login.xero.com. You can then access app management directly via https://developer.xero.com/myapps/

Posted Dec 03, 2019 - 14:01 NZDT

This incident affected: Developer tools & services (App Centre).