High latency and error rate for some customers

Incident Report for Xero Ltd - API

Resolved

This incident has been resolved.

Posted Sep 06, 2023 - 00:05 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 05, 2023 - 23:40 NZST

Update

We are continuing to investigate this issue.

Posted Sep 05, 2023 - 23:06 NZST

Investigating

We're aware some customers are experiencing an elevated level of API errors and latency. Our technical team are investigating this as a matter of urgency.

Posted Sep 05, 2023 - 23:05 NZST