A high level of 500 errors affecting all APIs

Incident Report for Xero Ltd - API

Resolved

This incident has been resolved. Apologies for the disruption.

Posted Mar 13, 2019 - 11:50 NZDT

Monitoring

The fix has now been deployed to all instances. Regular service has been restored. Continuing to monitor.

Posted Mar 13, 2019 - 11:31 NZDT

Identified

The problem is only affecting certain instances of our API gateway so requests may seemingly 500 at random. Currently cycling through a fix. Will be resolved shortly.

Posted Mar 13, 2019 - 11:15 NZDT

Investigating

Investigating now

Posted Mar 13, 2019 - 11:08 NZDT

This incident affected: Xero APIs (Accounting API, Files API, Payroll API, Bankfeeds API, Xero HQ API, Assets API).